Performance Based Management
Self-Assessment Report
October 2001
Printing & production
Introduction/Background
Date of last assessment: October 2000
Departmental Overview
- Laboratory Mission
- The Stanford Linear Accelerator Center (SLAC) is dedicated to
experimental and theoretical research in elementary particle physics and in
those fields that make use of its synchrotron radiation facilities,
including biology, chemistry, geology, material science and electrical
engineering. This includes the development of new techniques in 1) particle
acceleration and detection and 2) synchrotron radiation sources and
associated instrumentation. The center is operated as a national user
facility for the Department of Energy by Stanford University.
- Organizational Mission
- The Printing and Reproduction functional area self-assessment is
based on, and measured against, performance objectives and standards as
reflected in Performance Based Management measures that were jointly defined
by SLAC managers and their DOE/OAK counterparts in order to address customer
satisfaction, cost efficiency, and contract compliance.
Identification of Self-Assessment Report Staff
- Names, titles, affiliations of participants
- Douglas Kreitz, Assistant Director for Business Services, BSD
- Dianne Morris, Supervisor of the Reproduction Facility, Mechanical
Design
Discussion of Individual Performance
Objectives
Performance
Objective/Measure:
The Laboratory manages information as a corporate resource to
improve the quality of its products, to add value to scientific programs and
customer services, and as a tool to improve its work processes.
Information will be made available rapidly and cost effectively and will
be distributed to the public, industrial partners and stakeholders, as
appropriate.
Assumptions:
For purposes of this performance objective, the "information
management" elements include Printing and Reproduction.
Process
used to meet objective/measure:
Three representative measures have been chosen that reflect the
performance of the SLAC Reproduction facility, an area where measurements are
readily available.
- Percentage
of double-sided duplication
- Cost
per copy
- Customer
satisfaction
Details of these measures are summarized in this document.
Findings:
- The
percentage total “impressions” of double-sided copying in the
Reproduction Facility has increased to 88% of total volume which is a
substantial improvement from last year’s 53.6%.
This reverses a 3-year downward trend.
- Cost
per copy has decreased ~ 6% from the figure for last fiscal year.
Our costs averaged $0.0568 per copy as compared to $0.0608 per copy
in FY 2000.
- Customer
satisfaction remains very high as indicated in the on-going customer
satisfaction survey. This far exceeds expectations.
Documentation on customer satisfaction is available on request.
Discussion:
The Duplicating Facility volume comprises slightly less than 20% of
the copying done at SLAC overall. We
do not record data on other copy volumes in the “convenience copiers”
distributed throughout the laboratory.
The cost-per-copy figure for the Duplicating Facility has
returned a value similar to those seen in previous years.
Since the Duplicating Facility has generally fixed operating costs for
labor and equipment, cost-per-copy depends almost entirely on volume.
Customer satisfaction with the Duplicating Facility is extremely
high and we intend to continue to maintain that high satisfaction.
Overall Performance
Customer Satisfaction:
Treating each of the divisional components of this functional area
independently:
- In
the area of convenience copying, customer satisfaction appears to be
satisfactory. No complaints have been reported by Purchasing; new copiers
seem to be performing adequately.
- Customers
of the SLAC Reproduction facility indicated a very high satisfaction in
their surveys.
- The
Technical Publications department has received many complements regarding
their progress in Web availability of SLAC publications.
Cost/Efficiency
- For
convenience copiers, costs and efficiency are well served with the current
mix of vendors (predominately Kodak and Konica with one Xerox copier
added).
- For
the Reproduction Facility costs, efficiency, and customer satisfaction
remain excellent as indicated in the performance measures.
- As
indicated, Technical Publications now makes SLAC publications available
almost exclusively via the Web. This is an efficient distribution system for
both Laboratory staff and the entire High Energy Physics community, and
especially for SLAC collaborators at other institutions. It also puts the
burden of printing costs (i.e., paper and printer maintenance) directly onto
the user requesting documents.
Contract compliance:
SLAC is in compliance with all DOE Orders dealing with Printing and
Reproduction.
SLAC | BIS
|BSD
For Questions or comments, Please contact Ziba
Mahdavi, Last Updated 10/24/00
