The Stanford Linear Accelerator Center (SLAC) is dedicated to experimental and theoretical research in elementary particle physics and in those fields that make use of its synchrotron radiation facilities, including biology, chemistry, geology, material science and electrical engineering. This includes the development of new techniques in 1) particle acceleration and detection and 2) synchrotron radiation sources and associated instrumentation. The center is operated as a national user facility for the Department of Energy by Stanford University.
The Printing and Reproduction functional area self-assessment is based on, and measured against, performance objectives and standards as reflected in Performance Based Management measures that were jointly defined by SLAC managers and their DOE/OAK counterparts in order to address customer satisfaction, cost efficiency, and contract compliance.
Identification of Self-Assessment Report Staff
Names, titles, affiliations of participants
Douglas Kreitz, Assistant Director for Business Services, BSD
Dianne Morris, Supervisor of the Reproduction Facility, Mechanical Design
Discussion of Individual Performance Objectives
The Laboratory manages information as a corporate resource to improve the quality of its products, to add value to scientific programs and customer services, and as a tool to improve its work processes. Information will be made available rapidly and cost effectively and will be distributed to the public, industrial partners and stakeholders, as appropriate.Assumptions:
For purposes of this performance objective, the "information management" elements include Printing and Reproduction.
Process used to meet objective/measure:
Three representative measures have been chosen that reflect the performance of the SLAC Reproduction facility, an area where measurements are readily available.
Details of these measures are summarized in this document.
The Duplicating Facility volume comprises slightly less than 20% of the copying done at SLAC overall. We do not record data on other copy volumes in the “convenience copiers” distributed throughout the laboratory.
The cost-per-copy figure for the Duplicating Facility has returned a value similar to those seen in previous years. Since the Duplicating Facility has generally fixed operating costs for labor and equipment, cost-per-copy depends almost entirely on volume.
Customer satisfaction with the Duplicating Facility is extremely high and we intend to continue to maintain that high satisfaction.
Treating each of the divisional components of this functional area independently:
In the area of convenience copying, customer satisfaction appears to be satisfactory. No complaints have been reported by Purchasing; new copiers are performing adequately. In this area, we would rate ourselves as Good.
SLAC is in compliance with all DOE Orders dealing with Printing and Reproduction.
SLAC | BIS |BSD
For Questions or comments, Please contact Ziba Mahdavi, Last Updated 10/30/02