ESH Web Based Training through SkillSoft

NOTE: Please update your browser and Flash plug-in to the latest version available for best results. We have seen unpredictable behavior using the older version 3.0 series of Firefox and Safari with SkillSoft (Mac and PC) as well as pre version 9.0 of the Adobe Flash player. The course will appear to perform normally but the final scores are not always posting.

MAC USERS PLEASE READ!: If you are accessing the SkillSoft Web training portal on a Mac, we highly recommend that you go here to verify that Java is installed correctly on your machine and it is activated in the Safari Browser BEFORE logging into SkillSoft.

Login using your SLAC Windows ID and Password

Single Sign-On - If you are logged into Windows and using Internet Explorer on a computer within the SLAC network you can use the SkillSoft single sign on link. You must be logged into the computer you are using with your own SLAC Windows account in order to be properly credited for training.

If you are not within the SLAC network, not on a Windows computer or not using Internet Explorer, you may use your SLAC Windows Account to log in but you will be prompted to manually enter your username and password.

Click here to use your Windows account to log into SkillSoft.

If you do not have a SLAC Windows account, please read the instructions below to log in using your SLAC ID number and the SkillSoft password.

If you don't have a SLAC Windows Account, log in using your SLAC System ID and SkillSoft Password

1. Turn off the pop-up blocker in your browser.
   • For Internet Explorer, go to the Tools menu > Pop-up Blocker > Turn off Pop-up Blocker.
   • For Firefox, go to the Tools menu > Options > click on the content tab in the options window > uncheck the Block pop-up windows check box > click OK.
2. Locate your SLAC system ID number on your SLAC Directory page. This is your log-in ID.
3. Identify the password
   • Click here for the password if you are on a computer within the SLAC Network.
   • If your computer is outside the SLAC Network, you can have a password emailed to you. Email esh-training (esh-training@slac.stanford.edu) with "SkillSoft password request" in the subject field. Include your full name, SLAC system ID # and the name of your SLAC contact in the body of the message.
4. Click here to Launch the SkillSoft system check page.
• If you see a warning message on this page, click on the link in this message for further instructions on how to correct your system issue. If you do not see a warning message, proceed to step 5.
5. If you do not see a warning on the system check page, click the red banner and proceed to the SkillSoft login page.
• Enter your SLAC system ID and password
• Wait for the SkillPort catalog page to load - if you see a blank page with the words "Login in progress" for longer then 40 seconds, you may need to install Java. Please see the system requirements below for notes on installing Java.
6. Click on the Web Training Catalog tab on the upper left of the large picture.
7. Click on the + sign by the folder containing the training you are looking for.
8. Hover your curser over the course you wish to take after the page loads and two links will pop up. Click on the "Launch" link to start your course.

System requirements

• Operating systems - SkillSoft training works on Windows XP, Vista, Windows 7 and Mac OS X. We have seen intermittent success with Linux (see below).
  • Mac Users - Please use the latest version of Safari. Most SkillSoft courses work well with OS X and Safari 4.x and above. Make sure you have the latest versions of Java and the Adobe Flash player for the Mac installed.
  • Linux users - You may try to access the training on your Linux computer but we do not guarantee it will work properly. We have seen intermittent success with different versions of Linux. Please check your My Progress tab on the left hand side of your SkillSoft home page to verify that your training has been recorded.
    •  Linux users can access the training site through CITRIX. ( See http://www2.slac.stanford.edu/computing/windows/services/citrix/PS4/linux_client_PS4.htm)

      * Users with "tailored" Linux systems can go to /usr/local/bin and run Firefox-2.0.0.20 (which has "flash" configured) then navigate to the ES&H Web Based Training page.

• Browsers – I.E. 7.x and Firefox 3.1 or above on Windows and Safari 4.x or above on the Mac are recommended. Firefox on the Mac is not supported.
• Java is required to access the SkillSoft training portal.
  • If you are on a centrally managed Windows computer on the internal network, you may install it from the ‘SLAC Application Catalog’ at the following website: https://sccm02/CMApplicationCatalog (Internet Explorer only)
  • If you have administrative privileges on your computer, you may also install Java directly from the Oracle website here:
    http://www.java.com/en/download/installed.jsp
  • If you require assistance installing Java, please submit a help request by either emailing ithelp@slac.stanford.edu  or fill out the help request form at the following website:
    https://www-internal.slac.stanford.edu/comp/itds/TicketForm.aspx
• Flash version 10 or newer is required to access many of the web based courses. You can download the Flash player plug-in from the SLAC Xweb.
  From outside of SLAC you can download Flash directly from Adobe.
• A sound card is required in your computer along with speakers or headphones.

Support

• SkillSoft offers 24X7 customer support
• Contact esh-training@slac.stanford.edu