First time user? - Please read the following Frequently Asked Questions!

If your questions are not answered in this FAQ, send them to esh-training@slac.stanford.edu.

• How do I log into the training?
• What are the system requirements?
• Not all the course names in SkillSoft are the same as on my STA, how do I know which course to take?
• I took the training and passed the test, when can I expect to receive credit?
• Can I stop in the middle of my training and come back to it later?
• There is nothing that tells me I am done when I finish the test. How do I know it worked?
• Can I print a certificate of completion?
• I am using my correct system ID number and password but I receive a message that tells me "Error: Invalid SLAC System ID # SkillSoft Password specified". What should I do now?
• How do I challenge EOESH?

How do I log into the training?

1. Turn off the pop-up blocker in your browser.
   • For Internet Explorer, go to the Tools menu > Pop-up Blocker > Turn off Pop-up Blocker.
   • For Firefox, go to the Tools menu > Options > click on the content tab in the options window > uncheck the Block pop-up windows check box > click OK.
2. Locate your SLAC system ID number on your SLAC Directory page. This is your log-in ID.
3. Identify the password
   • Click here for the password if you are on a computer within the SLAC Network.
   • If your computer is outside the SLAC Network, you can have a password emailed to you Monday through Friday during normal business hours. Email esh-training (esh-training@slac.stanford.edu) with "Password Request" in the subject field. Include your full name, SLAC system ID # and the name of your SLAC contact in the body of the message.
4. Click here to Launch the SkillSoft training portal.
• Enter your SLAC system ID and password
• Wait for the SkillPort catalog page to load - if you see a blank page with the words "Login in progress" for longer then 40 seconds, you may need to install Java. Please see the system requirements below for notes on installing Java.
5. Click on the course you wish to take once you see your SkillSoft web portal page.

What are the system requirements?

• Operating systems - SkillSoft training works on Windows XP, Mac OS X, and some flavors of Linux.
• Browsers – Later versions of I.E., Firefox, Netscape/Mozilla, and Safari are all compatible
  (NOTE: there is a known bug with the General Electrical Safety course when accessing it through the Firefox browser on Windows computers. If your are on a Windows PC, please use Internet Explorer for this course. This problem does not exist on Macintosh computers.)
• Java is required to access the SkillSoft training portal. Java is available on the SLAC Xweb from inside the SLAC network.
  From outside of SLAC you can download Java directly from Sun.
  Note: Installing applications requires that you have administrative privileges for your machine. If you do not have administrative privileges on your computer and/or do not feel comfortable installing computer applications, contact your group desktop support person to assist you.
• Flash version 8 or 9 is required to access many of the web based courses including General Electrical Safety. You can download the Flash player plug in from the SLAC Xweb.
  From outside of SLAC you can download Flash directly form Adobe.
• A sound card is required in your computer along with speakers or headphones.

Not all the course names in SkillSoft are the same as on my STA, how do I know which course to take?

• Since many of our web based courses were created by our vendor, some of the course names on SkillSoft are different then the names in our ESH Training catalog and STA. Click here for a list of courses available on SkillSoft and the ESH Training names they map to.

I took the training and passed the test, when can I expect to receive credit?

• The SkillSoft web training portal is a Learning Management System (LMS) that is hosted outside of the SLAC network by the vendor. SLAC downloads training data from their database every evening. Please wait until the day after you take your training to check that it has been credited to your training history.

Can I stop in the middle of my training and come back to it later?

• Yes, the SkillSoft Learning Management System (LMS) will track the progress of your training. If you stop at some point and wish to return at a later time or later date, you can proceed where you left off by returning to your “bookmark”.

There is nothing that tells me I am done when I finish the test. How do I know it worked?

• When you complete your training and test in the SkillSoft system, there is no notification that you have successfully completed the training. Training is automatically recorded though. You can check the status of your training by clicking on the “My Report” link under the Shortcuts column to the left of your SkillSoft web portal home page (you need to be logged into SkillSoft to access this information). You will see here courses that you completed and or courses you may have started along with the date of your last access.

Can I print a certificate of completion?

• You can print a certificate of completion by clicking on the “My Report” link under the Shortcuts column to the left of your SkillSoft web portal home page (you need to be logged into SkillSoft to access this information). You will see here courses that you completed. To the right of the course title you should see an icon that looks like this . Click on this icon to generate your certificate of completion.

I am using my correct system ID number and password but I receive a message that tells me, "Error: Invalid SLAC System ID # SkillSoft Password specified". What should I do now?

• You may have logged in before and reset your password. If you don’t remember doing that or can’t remember the password you used, you can contact esh-training@slac.stanford.edu to have your password reset during normal business hours.

  • If you are a SLAC employee and have an email address on file with SkillSoft, you can click the “Forgot your password?” link on the login page outside of normal business hours. SkillSoft will email you a new password.

How do I challenge EOESH?

• A challenge exam for EOESH is offered for individuals that have received the EOESH training before and are returning to refresh their certification for another two years. The EOESH challenge exam is offered over the web through SLAC's SkillSoft web training portal. You can take this exam at your desktop or at home. Please follow the following instructions to challenge this course.

  1. After you log into your SkillSoft page, click on the link to Employee Orientation to Environment Safety and Health.
  2. Click the Play button on the course intro page. If you took this course on SkillSoft before, you will see a pop up window with three buttons. Click the restart button to reset the course so your latest score is recorded.
  3. Once the course launches in it's separate player window, you will see the course menu.
  4. Towards the top of this page and on the far right column, there will be a link which says "Take Course Test". Click this link to begin. Please see image below:

   

  When you are done, click the exit button at the top right of the player window.

  Once you successfully complete the test, you will automatically be credited for another 2 years. A score of > 80% is required to pass. The updated record will appear in your training history by the next day. If you have difficulty passing the exam, you must review the course material again.