What to Do in an Emergency?
- Call 911 from any phone
(Note: Dialing 9-911 from a SLAC phone is no longer necessary.
Dialing 911 without the extra '9' will still reach Palo Alto Dispatch from
any SLAC phone)
- If you use a cell phone, tell the operator that you are at SLAC and that Palo Alto is
your dispatch center.
Calling 911 should always be your first action. Getting the
professional responders on the way is a time critical function.
- Answer any questions the 911 operator asks. Common 911
questions will be:
- What is the emergency?
- Where is the emergency?
(SLAC is located at 2575 Sand Hill Road, Menlo Park. Also, give the
building and room or directions to the specific location on the SLAC
(Important: If your call is interrupted, the 911 call will go to
the phone number location listed in the SLAC Phone Directory. It is very important
to keep this current. Contact your ATOM to update your
phone directory information.)
- Who is injured?
- Are there any hazards in the area?
- Your name and phone number you’re
Do not hang up until the 911 operator
tells you to.
- Call SLAC Security at x5555 let them
know of the situation. They will also respond to the scene.
- Notify your supervisor of the situation.
- Have someone
meet the responders and direct them to the exact location.
- Do not move
injured persons unless it is absolutely necessary for their safety.
- Do not
interfere with the emergency responders. If you do not have information or
skills they need, it is better to stay out of their way.
No plan, training or checklist can
possibly foresee every situation. Ultimately, if you remember only one
thing, let it be this: Emergency/Disaster situations are inherently
chaotic - improvisation is a necessary virtue.
At SLAC, we normally dial '9' to get an outside line, and long-distant
calls start with a '1'. It is easy to
accidentally hit the '1' key twice, resulting in
inadvertently dialed 9-1-1
If this happens, please stay on the line. Let the
operator who answers know that it was an unintended call.
If you hang up before
they answer, the operator will call back within 30 seconds to check.
If you do not answer, or they get a busy signal, the dispatcher will
assume it is an emergency and will dispatch responders to your
location. It is much better to let them know from the start
that your call is not a real emergency.